Vetting Your Cleaner
Only a small percentage of applicants for our cleaning jobs are actually engaged, due to our vigorous vetting procedures. Initially potential cleaners are interviewed over the phone and asked many questions including previous experience, ability to provide at least 2 written references, next of kin details, past employment, history, etc.
If they meet our requirements they are invited for interview. At the interview stage, they MUST provide at least 2 written references, proof of ID, proof of address, next of kin details and their National Insurance Number. Every one sits through a personal interview where we go through their details and experience to make an assessment of their suitability.
If the applicants pass this phase of the screening process they then watch two training videos, which teaches everything from cleaning techniques, health and safety procedures, client relations and time management.
They are also fully familiarised with our procedures and forms, such as the work record forms that are in our client pack.
Over the next few days we then check out the references of those who have shown that they can meet our strict criteria and if these are convincing we will then offer the applicant a cleaning position with a client. When they are working we continue to monitor their performance constantly and welcome feedback from our clients.
A lot of potential cleaners who come to us think that the interview is a bit too intense, or that we insist on too much training, just for a cleaning job. However we know by experience that it is very important.
Only by taking these steps to verify our cleaners are we are able to offer you the best, and our unmatched reputation over many years is testimony to the way we have organised Cleaning in Maidstone to match your requirements. We have been operating long enough to know what type of people we want to engage and what type of cleaner YOU want in your home.